Quality Portal is a digital patient safety reporting tool. The software allows healthcare organisations to manage their quality and improve upon it.
Marion Shipman, Associate Director Quality and Governance at Tavistock and Portman NHS Foundation TrustThe Promatica Quality Portal is very comprehensive with options to suit different needs,
so getting your setup correct is crucial to take advantage of its flexibility
Quality management in the software system
Quality Portal allows you to manage different important quality items, amongst which complaints and PALS, risks, clinical audits, incidents and projects involving service evaluation and quality improvement.
This is reflected in the seven key modules that sit within the software system:
- Manage quality in one place, which helps save time
- Web-based system, meaning you can access the software from any device and place
- Excellent support and service
- Our solution does not break the bank
Quality Portal's Key Features
A number of different key features sit within the modules. All below named features are generated in a quick overview, showing you what has been listed for which item.
Action Plans
Action plans is a standalone module in the system, but also operates within other modules. You can generate a full overview of all the action plans you have, add action plans to specific quality items and send automatic reminders to staff.
Attachments
Upload documents straight from your computer onto the system and attach them to specific quality items you are working on. This way you keep your documents all in one place and at the ready as you need them.
Category Mapping
To better manage your quality, you can assign your different items to categories.
Collaboration
You can add team members to items in the Quality Portal. This feature means you can easily collaborate in the system.
Communication
Directly email from the system and attach files to the email. Additionally, you are able to log your communications from conversations over the phone to, face-to-face meetings, letters and many more.
Help icon
Whenever you see a text box with three dots, we are offering additional information. Think of for instance noting down if an incident is a Patient Safety Incident. You don’t have to move away from the system to be reminded what this incident type entails.
Interlink Quality Items
You can link different quality items to each other, such as an incident to a risk. This is very helpful to straight away get a clear overview of which items should be considered together or influence each other
Lessons learned
Especially useful for the CQC, you can list the lessons learned from a specific quality issue. Listing this in the system quickly allows you to show how you have improved on your quality knowledge and practice and share more widely within your organisation.
Outcome Management
Register the outcome within the system for a specific item. List a complaint as for instance ‘resolved’ or ‘not upheld’.
Schedule tasks
Schedule tasks and request to be reminded of these tasks. You can quickly view how many tasks are overdue, finished and how many tasks you’ve set in total. This way you can keep up to speed without having to click into the specific item.
Status
Update the status of specific quality items at any time so you and your team are up to date on the current status, e.g. 'Report submitted'.
Key information at your fingertips
Within Quality Portal you can quickly view different data. You can filter the different quality items, such as complaints, PALS, incidents and risks.
There’s great flexibility within the system. When we say flexibility within Quality Portal we do not mean a full bespoke high-costing solution, we are talking about malleable modules that can be configured so they fit well with what you actually need and what works best for your organisation.
Quality Portal allows for different users with different permission levels.
Different organisations have different needs for reporting and managing quality. That's why we have adapted our offer to match what fits your organisation.
This means you can...
- ... just get the modules that you need
- ... choose to receive the full Quality Portal package
The named modules and features is not an exhaustive list. With Quality Portal and our other solutions, we continuously aim to expand on our software offering.
Feedback from our current users as well as needs that arise in the NHS inform which new modules and features we develop.
Are you looking for more information, a quote or do you wish to book a demo? We'd be happy to hear from you. Get in touch today and we'll respond to it straight away.
